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Shipping & Returns

Shipping

Deliveries within Germany: € 4.90 flat rate per order (tax included).

Deliveries within EU without Germany: € 11.90 flat rate per order (tax included).

Deliveries to Switzerland: € 19.90 flat rate per order (tax excluded).

Terms of delivery

If there isn't any other information in the item description, the delivery of the goods in Germany will be within 2-4 days, for international deliveries within 5-9 days. When paying in advance the delivery period begins upon receipt of payment.

Note that on sundays and public holidays, no delivery is made.

If you have any questions you will find our contact details in the imprint.

Shipping out of EU

Because of the selling without german VAT, shipping, payment processing and the declaration for the custom we would like to get in touch with our customers to discuss the issues. Our experience with our customer reinforces our approach. Only in this way we can ensure that we find an optimal solution.

The shipping to countries outside of the European Community will be carried out from  Germany. There are additional costs to the total of your order such as VAT and charges around the customs clearance. These costs have to be paid through the buyer. Swiss customers can calculate their costs here: http://xtares.admin.ch